(Frequently Asked Questions)

With such a unique gifting model, we understand that questions can arise.

How long does delivery take?

My Custom Heart ® understands that gifts cannot arrive late, and this leads us to be as transparent with shipping times as possible. To receive the exact date to expect your order, at checkout you can see your shipping options and the day your order will arrive. Typically, an order will arrive in 3-4 business days after it is ordered throughout the continental United States, shipping may take longer for international shipments.

Do you accept returns?

Yes! We understand that circumstances can always arise that will make an order no longer needed. You can cancel your order at anytime, and you can return any items for a full refund minus the shipping costs that have been charged to My Custom Heart ®. 

How long do My Custom Heart ® roses last?

True love lasts an eternity, and we have designed our roses to do the same. All of our rose products are preserved through numerous techniques or they are made of a polymer material that will not go bad. Our roses are designed to keep their natural beauty for a lifetime. 

What size are the birthstone rings?

All of our rings are sized 7. This will fit for the majority of women; however, if you are unsure about your special someone's ring size, we recommend replacing it with a necklace or bracelet. These pieces are adjustable in length and will be a worry-free gift for anyone. 

How do I get in touch with your customer service team?

Email us! We are here to help and make this gift giving process go as smoothly as possible. 24/7/365, we will try our very best to get you a response within 4 business hours. We're available to answer your email 7 days a week, Mon-Fri from 6am-6pm Pacific Time, and Sat-Sun from 9am-6pm Pacific Time.

Where are you located?

We're all over this great country, spreading heartfelt gifts like wildfire. Our warehouses are located in San Diego, CA and Chicago, IL so that we can ship from a warehouse near you no matter where your order is heading.

Order your Custom Love Gift ® today!

If you have anymore questions, do not hesitate to reach out to our customer service team! You will receive a response in under 24 hours. We understand that gift giving can be stressful so we pride ourselves on proving the quickest and best customer service possible. Happy Gifting!


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